FREQUENTLY ASKED QUESTIONS
No! (Apart from either Cubase or Logic).
Included with each product is a “Lite” version of the project file that will open without the need of any 3rd-party software or plugins. Not even the samples!
Please check the software requirements listed at the bottom of the product page for the specific plugins used in the full version of the project file.
If you are on Mac OS, I recommend using TheUnarchiver to extract the .rar files. If you are a Windows user, you can already extract .rar files without a 3rd-party utility.
In simple terms, A “RAR” file is an alternative to a ZIP file. It works the same way, but is preferred over ZIP by many sample library developers and distributors of large digital downloads, as it compresses files more efficiently and effectively, and is more secure. Unfortunately, Mac OS can not open or extract RAR files by default, but it is highly recommended that you obtain a rar extracting utility (like the one linked above) so that you are prepared for future purchases you might make that include rar files.
We are currently transitioning all of our products over to ZIP archives to eliminate this minor inconvenience.
No. The original authors of the project files retain copyright and authorship of the music and MIDI contained within them. All products sold on this website are for educational purposes only.
Please check your output configuration. To do this in Cubase, press F4 and navigate to the Outputs tab. If there are no outputs configured there, set them to be your audio interface.
If you use Control Room, leave the outputs blank and configure under the Control Room tab instead.
If you opened a “Lite” project, make sure you have either the Full Mix or some audio stem tracks enabled.
Yes! Each product comes with a “LITE” version of the project that opens with all tracks in a ‘disabled’ state, meaning it does not load any samples. This allows you to open and explore the project while only using a very small amount of RAM. It also frees up your CPU from having to process any virtual instruments, and can focus on playing back the audio files.
Each product will specify the DAWs it supports. Currently, Cubase is the primary DAW supported by default, with some products also supporting Logic Pro.
If your DAW is not supported, look to see if the product offers a “MIDI & Score” option. This can be used with any DAW.
If you are finding that the expression maps that were included with a project are assigned to the wrong notes or getting in the way of the notes of the instrument, you may need to change the “Root Note” in Cubase’s Expression Map Setup window.
Our expression maps are created for a root note of C0
This happens when you try loading a project that uses the VST2 version of PLAY, while your system only has the VST3 version installed.
Try running the installation for PLAY again, and make sure the VST2 options is checked. (you can have both the VST2 and VST3 options installed simultaneously)
There are a few possible causes for this, but the most common one is that your CPU is struggling to process all of the audio in time to play it back.
To help it out, you can increase your buffer size either in your DAW’s audio preferences, or the control panel for your audio interface.
For reasonably modern and powerful computers, a buffer size of 256 or greater should be sufficient for our most demanding product “Beyond The Storm”. If your system is not a “high performance” system, you may need to use a buffer size of 512 or greater.
Another possible cause is that your hard drive is too slow to stream all of the required samples. To alleviate this, you can increase the disk cache size in the sampler (PLAY) settings. If you use a Solid State Drive (SSD) a cache size of 0 or 1 should be sufficient. If you are streaming from a Hard Disk Drive (HDD) I recommend using a cache size of 2 or higher. Be aware, that higher disk caches result in higher RAM usage.
If neither of these performance tips alleviate your playback issues, I recommend using the “Lite” version of the project file that was included. From there, you can either rely solely on the printed audio stems for playback, or you can enable individual or groups of instrument tracks as you see fit. For example, you could use the audio stems for Brass and Woodwinds, but enable the instrument tracks for Strings and Percussion. The final audio will still be the full mix, but now you’re only using a fraction of tthe resources!
The RAM requirements are listed at the bottom of each product’s description. In situations where 8GB is not enough to load the full project file (such as Beyond The Storm), there will be a “Lite” version of the project file that opens with all instrument tracks disabled and thus not loading any samples into RAM. 8GB is more than sufficient for this.
That’s perfectly normal. Most of your DAW’s color and appearance preferences are local to your system, and do not carry across with projects.
Track colors are saved with the project (for example, BRASS = YELLOW), but the background colors, or the appearance of the track list is entirely up to you.
If you believe you have something worth offering that is in line with Synthestration.com’s philosophy of “projects that are easy to open and learn from”, get in touch via the contact form and we’ll see what happens. 😉
No. All music used in products on this site is original.
MIDI data falls under the same classification as notation (sheet music), which can not legally be sold without obtaining the relevant licenses from the copyright holders.
There are a number of reasons why this might be occurring, sometimes it can be a fault with the site, other times it can be specific to your system (such as anti-virus software or a browser extension).
Firstly, please try refreshing the page that comes up after you click Download. Secondly, if you have visited this website before, you may need to clear your browser’s cache.
Safari and Firefox have specific issues of their own, so if you use either of these options and the above tips do not work, please try using a different web browser such as Chrome.
If none of these suggestions work for you, you can get in touch with us via our contact form and we will get you sorted out as soon as we can.
This is an interesting issue that a few of our customers have reported to us. Until we find a permanent solution, you can access your downloads by going to your “Orders” page first, selecting the order, and then using the download links found in there.
Occasionally, it seems our payment processors will flag an order as “Processing”, even when successfully completed. This can prevent the download links being released. We try to catch these instances, but if you have an order that is “processing” for more than 48 hours (2 days), please let us know so we can manually release your download links.
We offer refunds only in very specific circumstances, such as if the product description was incorrect and proved to be misleading, or if you purchased an item by mistake and have not yet downloaded it.